Help

Help & contact

The questions people actually ask. If yours isn’t here, write to us.

Where do your prices come from?

Live listings and recorded sales from the marketplaces we're connected to, filtered for outliers and staleness, then adjusted for the specific condition and accessories of the item. The full method is on the methodology page — including what we do when the evidence is too thin to answer.

Read the methodology

Why does this item say “not enough data”?

Because it is. Below a minimum number of usable comparables we stop giving a number rather than produce a confident-looking one from two data points. It's the part of this product we'd least like to lose — you would act on that number.

Do you handle the payment?

No. We're a venue: we host the listing and give you the pricing, and the two of you settle it directly, in person. That's why the safety guidance matters more here than any policy we could write.

How to meet safely

Someone's listing looks like a scam. What do I do?

Report it from the listing. Reports go to a person rather than removing the listing automatically, which is deliberate — it means a report can't be used as a weapon against a competitor. Serious categories are hidden immediately while we look.

My listing was taken down and I don't think that's right.

You can appeal, and a person will look again. Say why you think the removal was wrong — the more specific you are, the faster it gets resolved.

Can I sell without an account?

You can build a whole listing as a guest, but publishing needs a confirmed email address. Two reasons, and the second one is for you: it's what stops anonymous scam listings, and without an address we literally cannot tell you when someone makes you an offer.

How do I get the verified badge?

Confirm your email address, from your profile. Phone and identity verification are coming.

A price looks wrong to me.

Tell us, and say which item. Prices being wrong is the failure mode we care most about, and a specific example is far more useful than a general report.

Reach a human

General & support:: support@truemarketprices.com
Privacy & data requests:: privacy@truemarketprices.com
Security disclosure:: security@truemarketprices.com

If a page has just failed on you, quote the reference code it showed — it lets us find exactly what happened rather than guessing.